Privacy and your information

Information you provide We collect account email and password credentials, order contact and delivery details, messages you submit, and payment evidence uploaded to your order. Do not submit wallet PINs, bank passwords or card credentials. How information is used Account details support sign-in and order access. Delivery details support fulfilment. Payment receipts support independent payment review. Enquiries you send us on WhatsApp are handled in WhatsApp and the details you include are used only to respond. Access and storage Payment receipts are private and require an authorized customer or staff session. Staff access is permission-controlled. Product photos are public. Order and payment history is retained for operational records; previous receipt attempts and decisions are preserved. Cookies The application uses session and security cookies for sign-in and request protection. The shopping bag is stored in your browser. Questions and requests Message us on WhatsApp from the Contact page for privacy questions or requests concerning your information. Do not include sensitive payment evidence in a public enquiry. The team will confirm any identity checks needed to handle a request.